Privacy Policy rmking8

01 Personal Information We Collect

To enable us to provide safe and responsible online gambling services, rmking8 collects several categories of information from players. This information is collected directly from you during the registration process, during use of the website, and through automatic technical means.

Information you provide directly:

• Identity information: Full name, identity card number (MyKad), date of birth and nationality.
• Contact information: Email address, mobile phone number and residential address.
• Financial information: E-wallet details (Touch 'n Go, Boost), bank account number for FPX verification, and crypto wallet addresses (USDT, BTC, ETH) where applicable.
• Proof of identity: A copy of your MyKad or valid identification document for account verification and licensing compliance purposes.
• Communication information: Records of conversations with the customer support team via live chat or email.

Information collected automatically:

• Technical data: IP address, browser type, operating system and screen resolution.
• Usage data: Pages visited, session duration, games played and access times.
• Transaction data: History of deposits, withdrawals, bets placed and bonuses used.
• Cookie data: Session cookies and preference cookies that improve the user experience on our website.

02 How We Use Your Information

Every piece of information collected by rmking8 is used for legitimate and necessary purposes to enable us to provide our services correctly, safely and responsibly. We do not use your data beyond the scope stated below.

• Creating and managing your player account, including identity verification required by our international licensing terms.
• Processing financial transactions — deposits and withdrawals — securely through your chosen payment method.
• Providing effective customer support based on the record of your previous interactions.
• Sending account-related notifications, transaction confirmations, system updates and bonus information.
• Meeting legal and licensing regulatory compliance obligations, including anti-money laundering (AML) measures.
• Identifying and preventing fraud, system abuse and activities that violate rmking8 terms of use.
• Improving website performance, analysing usage patterns and developing better new features for players.
• Ensuring responsible gambling by monitoring play patterns and reaching out to players who need assistance.

03 Data Sharing and Disclosure

rmking8 understands that player trust is our most valuable asset. We therefore do not sell, rent or disclose your personal information to third parties for commercial purposes. However, there are a limited number of circumstances where data sharing is necessary and permitted:

• Payment service providers: To process deposits and withdrawals, we share the necessary transaction information with the e-wallet providers, banks and crypto platforms you use.
• Game software providers: Game platform providers receive the session data needed to run games correctly and calculate winnings accurately.
• Regulatory authorities: Where required by the terms of our international licensing, we may need to disclose certain data to the relevant regulatory body.
• Legal requirements: In circumstances where we are required to do so by a valid court order, instruction from a law enforcement body, or applicable legal obligation.
• Protection of rmking8 rights: When necessary to investigate, prevent or take action against fraudulent activity, security breaches or misuse of services.

In all of the above cases, we ensure that only data that is genuinely necessary is shared, and that recipients of the data are bound by equivalent confidentiality obligations.

04 Cookies and Tracking Technologies

The rmking8 website uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and analyse how our website is used.

• Essential cookies: These cookies are required for basic website functions such as maintaining your login session and ensuring security features work correctly. The website cannot function without these cookies.
• Performance cookies: These cookies help us understand how players interact with the website, including the most frequently visited pages and usage duration. This data is used in aggregate form and does not directly identify individuals.
• Preference cookies: These cookies store your personal settings such as preferred language and display preferences so you do not need to set them again each time you visit.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the rmking8 website.

05 Personal Data Security

rmking8 continuously invests in a strong security infrastructure to protect player personal data from unauthorised access, loss, alteration or unintended disclosure.

• 256-bit SSL encryption protects all communication between your browser and our servers.
• Player account passwords are stored in hashed form that cannot be recovered even by our own staff.
• Our servers are protected by layered firewalls and intrusion detection systems that operate at all times.
• Internal access to player data is restricted and requires multi-factor authentication (MFA) for every entry.
• Security audits are conducted regularly by independent third parties to identify and address any system vulnerabilities.

06 Data Storage Period and Deletion

rmking8 retains player personal information for as long as your account is active and for the period required after account closure to fulfil legal, licensing and audit obligations.

Financial transaction records, identity verification information and betting history are retained for the minimum period set by our international licensing regulatory body. This is a compliance requirement that cannot be bypassed.

When data is no longer needed for any legitimate purpose, rmking8 will delete or anonymise that data using secure and irreversible procedures.

Players who wish to close their account and request deletion of their personal data may contact our support team via live chat or email. Such requests will be processed in accordance with applicable legal obligations, and data that must be retained for compliance reasons cannot be deleted until the specified retention period has ended.

07 Your Rights as a Data Subject

As an rmking8 player, you have certain rights regarding your personal data. rmking8 is committed to respecting and facilitating the exercise of these rights.

08 Children's Privacy and Age Restrictions

rmking8 services are exclusively for individuals aged 21 and above, in line with international licensing requirements and the responsible gambling policy we adhere to.

rmking8 does not knowingly collect or process personal information from individuals under the age of 21. Our account registration process requires age verification through a valid identity document, and we reserve the right to close any account found to have been registered by an individual who does not meet the minimum age requirement.

09 Changes to This Privacy Policy

rmking8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal developments, or new licensing requirements.

Any significant changes will be communicated to registered players via email or in-account notification at least seven days before the changes take effect. The latest version of this Privacy Policy will always be available on the rmking8 website, with a clear update date shown at the top of the document.

Continued use of rmking8 services after changes take effect will be considered your acceptance of the new terms. If you do not agree with any changes, you are advised to stop using the services and contact us to close your account.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how rmking8 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the rmking8 website in Bahasa Melayu and English.
• Email: [email protected] — we aim to respond to all privacy-related enquiries.

Our customer support team is trained to handle privacy and data protection enquiries with full professionalism and confidentiality.